Guide to ITIL Implementation in Company File S.A.S services

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Published: Jul 7, 2022
DOI: https://doi.org/10.31876/idest.v2i2.43
Keywords:
Document Management, ICT Services, ITIL vs 4, Automation Gestión Documental, Servicios TIC, ITIL vs 4, Automatización

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Norma Constanza Sánchez Sánchez
Universidad ECCI
Jorge Luis Cabezas Quintero
Escuela Internacional del Uso de la Fuerza Policial para la Paz (CENOP)
Juanita Ruiz López
Fundación de Estudios Superiores Monseñor Abraham Escudero Montoya

Abstract

The implementation of ITIL version 4 in the company Company File SAS is carried out in different stages, which begins with the characterization of the company and the intervened area is investigated in depth the processes, activities, the objectives of the company and those that are related In the area. With the information, a diagnosis is applied where the weaknesses in the current state of the company are identified and how these generate an opportunity in the application of the guide, the next step is to identify what practices can help to strengthen the weaknesses detected. Finally, the practices must be structured and implemented in the processes or services offered by the company.

Article Details

How to Cite
Sánchez Sánchez, N. C., Cabezas Quintero, . J. L., & Ruiz López, J. . (2022). Guide to ITIL Implementation in Company File S.A.S services. ID EST - Revista Investigación, Desarrollo, Educación, Servicio Y Trabájo, 2(2). https://doi.org/10.31876/idest.v2i2.43
Issue
Vol. 2 No. 2 (2022): July - December
Section
Artículos

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